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Elements and Performance Criteria

  1. Manage administrative tasks, correspondence and records
  2. Maintain notes and records of duties performed
  3. Complete and submit departmental reports and forms
  4. Prepare, submit and/or assess documentation for the issue of licences and/or regulatory authorisations
  5. Receive, record and store money and property

Required Skills

Required skills

using accurate keyboarding

applying professional judgement in the issuing of licencesregulatory authorisations

Literacy skills used for

accessing databases for the purpose of checking applicant detailshistory

accurately completing departmental forms and reports complying with organisational requirements regarding completioncurrency of maintenance logs and patrol records

producing clear and concise written communication

Numeracy skills used for

assessing documents for licences

receiving monies

Required knowledge

bylaws and regulations relating to the preparation of documentation

jurisdictional laws

issuing of licencesauthorities and storage of propertymoney

various types of departmental and licensing system documentsproformaslogs and the preparation requirements for each

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

accurately prepare documentation

issue and receipt licences

store and record moneyproperty consistent with agency policies procedures and guidelines

Context of and specific resources for assessment

Assessment is to be conducted on the job or in a simulated environment

Resources may include

access to appropriate departmental proformas licence applications property books and storage systems

access to information databases to enable applicant suitability checks

Method of assessment

The following assessment methods are suggested

observation of practical demonstration

practical exercises or roleplays

written or oral shortanswer testing

Guidance information for assessment

This unit may be assessed holistically with other units within a qualification

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Administrative tasks may include:

initiating telephone calls

stores requisitions and distribution

equipment maintenance

organising transport.

Correspondence and records may include:

formatted documents

auditable and accountable documents

investigation files

internal and external memos

computer

audiotape records.

Departmental reports and forms may include:

accoutrements usage reports

exhibit/evidence reports/briefs

incident reports

interview reports

motor vehicle log books

patrol activity reports

property book and disposal schedules

time sheets and leave forms.

Preparation and assessment for licences and/or regulatory authorisations may include:

'burning off' (not all jurisdictions)

fishing permits or licences (not all jurisdictions)

over dimension haulage permits (not all jurisdictions).

Preparation and assessment may require liaison with other agencies, such as police, local government, fire services and road transport authorities.

Assessment procedures may include:

checking applicant's criminal record

checking submitted documentation for accuracy and completeness

personal health suitability

references.

Money and property could be:

found and handed in to police

recovered/confiscated in the process of an investigation

recovered from accident scenes.

Money and/or property received may or may not:

become 'evidence' in later court proceedings.

The disposal of property may include:

disposal through organisationally sanctioned means, such as public auction

forfeiture to the Crown (under Confiscated Assets laws)

return to lawful claimant.